Lam’s Service Business leverages the knowledge gained from our worldwide installed base to help customers improve productivity and reduce costs. With ValuePoint® Expert Support, expert teams of field engineers certified by Lam Research are deployed near customer manufacturing sites. They provide rapid access to Lam's global knowledge base and a support structure that expedites resolution of customer equipment issues. Service teams have extensive experience designing customized, flexible support programs to meet specific customer needs. Lam's ValuePoint® Productivity Solutions offerings include comprehensive service programs reduce parts usage, extend parts lifetime, and reduce overall costs. Software tools are used to speed data analyses and automate maintenance procedures to enhance system productivity. Continuous improvement programs focus on technology enhancement, uptime improvement, and cost reduction for Lam Research customers worldwide.